Refund & Cancellation Policy

1. No Refund Policy

All payments are final and non-refundable.

Due to the nature of our Service and the low monthly subscription fee ($1/month), we do not offer refunds for any reason, including but not limited to:

• Change of mind after subscribing
• Partial use of the Service during a billing period
• Inability to use the Service due to your system configuration
• Effectiveness of the Service on specific platforms
• Technical issues on your end

2. How Cancellation Works

You may cancel your subscription at any time through your account dashboard:

1. Log in to your account at www.themousemover.com
2. Click the "Manage Plan" button
3. You will be redirected to the Stripe billing portal
4. Click "Cancel subscription"
5. Confirm the cancellation

3. What Happens After Cancellation

When you cancel your subscription:

• Immediate effect: Your subscription is marked for cancellation and will not renew
• Access retained: You continue to have full access to TheMouseMover until the end of your current billing period
• No prorated refunds: You will not receive a refund for the remaining days in your billing period
• End of period: Access automatically ends when your paid period expires
• Reactivation: You can resubscribe at any time by logging in and subscribing again

4. Billing Cycle Example

Scenario: You subscribe on March 1st and cancel on March 15th.

• You paid $1 on March 1st for access through March 31st
• When you cancel on March 15th, you keep access until March 31st
• No refund is issued for March 15-31
• Your subscription does not renew on April 1st
• Your access ends on March 31st at 11:59 PM

5. Failed Payments

If your payment method fails:

• Stripe will automatically retry the payment
• You will receive email notifications about the failed payment
• If payment continues to fail, your subscription will be cancelled automatically
• Access will be revoked immediately if payment cannot be processed
• You can update your payment method in the Stripe billing portal

6. Disputes and Chargebacks

Please contact us before initiating a chargeback.

If you dispute a charge with your bank or credit card company:

• Your account will be immediately suspended pending investigation
• Stripe charges us fees for chargebacks
• False chargebacks may result in permanent account termination
• We will provide transaction records to your financial institution

If you have concerns about a charge, please contact us first at support@themousemover.com so we can resolve the issue.

7. Service Termination by Us

We reserve the right to terminate your subscription if:

• You violate our Terms of Service
• You engage in fraudulent activity
• You abuse the Service
• Your payment method is invalid or declined repeatedly

In cases of termination by us, no refunds will be issued.

8. Exceptions

The only circumstances where a refund may be considered:

• Duplicate charges: If you are accidentally charged twice for the same billing period
• Technical error: If a billing error occurs on our end
• Legal requirement: If required by applicable law

Any refund requests must be submitted within 7 days of the charge and will be reviewed on a case-by-case basis.

9. Subscription Price Changes

If we change the subscription price:

• Existing subscribers will be notified at least 30 days in advance
• The new price will apply starting your next billing cycle
• You may cancel before the price change takes effect
• Your current billing period will not be affected

10. Contact Us

If you have questions about cancellation or billing:

Email: support@themousemover.com
Subject line: "Billing Question" or "Cancellation Help"

We aim to respond to all inquiries within 2 business days.

11. Summary